The withdrawal button: Already in your ePages shop, ready for 19 June 2026

/in /by

Online shopping keeps moving forward. From 19 June 2026, a clearly visible withdrawal option becomes part of the everyday picture for shops selling to customers in the EU.

The withdrawal button is a clear, easy-to-find way for customers to step back from an order online, right inside your shop. No long emails, no searching for the right address, no guesswork. They click and just have to confirm a few details.

Here is the good part: the button is already built into your ePages shop. Nothing new to install, and you can switch it on in no time.

Below you can find out how to activate the button in your shop.

The withdrawal button in the ePages shop software

The withdrawal button is available for all ePages shops.

  • ePages Now: To find out how to activate the withdrawal button for your shop, read our help article Enable the withdrawal function.
  • ePages Base: To activate the withdrawal button, insert a button or link to the withdrawal form as a page element.
  • ePages Store: You can activate the withdrawal button in the Editor within the settings for your footer sections.

Accessibility of online shops (Guest article by IT-Recht Kanzlei)

/in /by

Starting in June 2025, many online shop operators will be required to make their sales platforms accessible under the European Accessibility Act (EAA). This FAQ explains who is affected, which requirements apply, and how shop owners can implement them in a legally compliant way.

Read more

New energy labels for household appliances in the EU

/0 Comments/in , /by

New rules for energy labels that have come into force in March 2021 affect products such as household appliances for which an energy efficiency class must be declared. The introduction of the new labels has been taking place gradually since then. Read below to find out which products are affected by the changes and how you should proceed in your online shop.

Read more

The “Greta effect” in retail: How do merchants reach a new generation of conscious shoppers?

/0 Comments/in , /by

Think about the last time you received a package from an online shop. In your opinion, did it have an unnecessary amount of plastic wrapping or packaging? If so, did that make you question whether you want to continue shopping with that brand or possibly look for an alternative?

Read more

EU VAT Reform: Changed delivery thresholds and One-Stop Shop

/0 Comments/in , /by

As of the 1st of July, 2021, a VAT reform for EU-wide online trade will come into force. In this article, you will find out about all the important changes that will affect you as a merchant and how to correctly tax goods in your ePages online shop.

Read more

Brexit: What you need to bear in mind as an online retailer

/0 Comments/in , /by

Even though Brexit has been in place since February 2020, a trade agreement did not come into force until January 2021. To what extent ecommerce is affected by Brexit and what you should consider as a merchant are covered in this article. It is specifically intended for  online merchants selling out from or into the UK.

Read more

New EU energy labelling regulations: how to implement the changes

/0 Comments/in /by

Since the start of the year, new rules apply to the energy labelling of certain electronic products. Here we explain how you can make the changes in your online shop.

Read more

New EU regulations for the energy efficiency labelling of certain product groups

/0 Comments/in /by

New energy labelling requirements apply for online retailers who sell certain types of electrical goods. In this article we explain what these new requirements are all about.Since the start of the year, the rules for the energy labelling of certain product groups (e.g. household washing machines) have changed. Information on energy consumption must be displayed in a specific form near the price – but only if certain criteria are met. Read more

Electronic services subject to new country-specific VAT as of 2015

/0 Comments/in /by

From 2015, a new regulation will apply to online retailers who sell downloadable products and services in other EU countries. Retailers must pay the VAT due in the EU country in which the buyer is located. Read more

New consumer rights directive: How you can create a table of contents on your page about withdrawal

/0 Comments/in /by

It is now possible to create, so called anchors, on pages of your shop with which you can create a table of contents. If someone clicks on one of the headlines in the table of contents, they jump to the paragraph in question. For instance, you can use this on your page on withdrawal making it easier for customers to find the information which is relevant to them. Read more

New consumer rights directive: How to let your customers know that the right of withdrawal disappears for some goods

/0 Comments/in /by

The new consumer rights directive contains many legal implications. In some cases the customer should confirm during the order process that they know that the right of withdrawal disappears in some cases. Thanks to a new feature, this is now possible in your shop. Read more

New consumer rights directive: How you can attach the information on withdrawal to e-mails from your shop

/0 Comments/in /by

To keep in line with the new consumer rights directive coming into effect on June 13th, we have added a new feature to your shop. You are now able to attach the information on withdrawal to various e-mails which your customers receive automatically from your shop. Read more

© 2026 ePages · Pilatuspool 2 · 20355 Hamburg · Deutschland

Contact ·  Terms & Conditions  · Legal Notice · Data Privacy Protection