Mail from your online shop – automatic customer mailings

Alternatively, you can modify the status of a whole list of orders in one go. Simply list the desired orders using the Order Search mask or the Inbox page, click the checkboxes of those orders that should all get the same status change, and then choose the desired “Set status to…” field in the drop-down menu. Finally, save the status-change by clicking on the “Execute” button.

The large collection of status fields can provide you the overview you need to keep ahead of your incoming orders. At the same time, the status settings can act as triggers for automatically generating Emails, informing your customers about the progress of their orders.

For example, if you set the status of an order to “in process”, your customer can immediately be informed by Email that he will not have to wait much longer for his order to arrive. He will feel well-taken-care-of.

In order to activate and customize the related Emails, click on the “Email settings” entry in the “Settings” menu.

In the following “General” tab, you can set up your standard Email signature – your name and address found at the bottom of every Email. You can mark-up your text (boldfacing, underlining coloring, etc.) and even include your shop logo or other images, using the “Edit text” visual editor.
In order to activate the automatically generated Emails, and to customize their contents, click on the “Events” tab.
 

In the following 3-column event-list, you can decide which order-status-changes should trigger an automatic Email to your customers. Many other events, such as customer password-changes or appointment-confirmations can also trigger automatic Emails. Simply click the corresponding checkbox in the right-hand column, and then save your changes.

Attention: The two additional text fields will be added to the standard Email content, such as the order details. The “Header” will be placed above the standard content, and the “Text” will be added below it. The standard content itself is not editable.