Mandatory starting in September: legal guarantee notice and GARAN label for your ePages shop
Starting September 27, 2026, new disclosure requirements will apply to online retailers. For offers made to consumers, information regarding the statutory warranty and, where applicable, a commercial durability guarantee must be provided in the future.
The new information requirements are intended to increase transparency and better inform consumers about their statutory warranty rights as well as any commercial durability guarantee.
If you use the ePages Now or Base shop versions, you’ll be able to display both the legal guarantee notice and the GARAN label in your shop before the effective date of September 27, 2026. You’ll find more information on this here soon.
ePages Store: How to edit the visibility of the legal guarantee notice page
If you use the ePages Store shop version, you can already make the legal guarantee notice page visible. To do so, simply follow the steps below.
- In the sidebar of the cockpit, navigate to Editor. The Editor opens.
- Navigate to Pages and scroll down to Legal pages.
- Next to the page Legal guarantee notice, select the gear icon. A pop-up opens.
- Under Visible in footer, select Yes.
- Select Save.
The legal guarantee notice consists of a standardized EU image (including a QR code) that provides a general reminder of consumer rights. According to EU regulations, you cannot modify the design, layout, or visual style of this notice in any way. However, you may add additional text to this legal page to provide further information to your customers
You will be able to use the GARAN label as part of a future update. More information will follow here shortly.
Key facts
- The label(s) must be displayed starting September 27, 2026.
- Merchants who sell exclusively to businesses (i.e., purely B2B) are not required to display the label(s).
- The legal guarantee notice must always be displayed, as merchants are always obligated to consumers under the warranty.
- The GARAN label must only be displayed if, in addition to the statutory warranty, a voluntary durability guarantee (whether from the manufacturer or the seller) is also provided for the respective product.
Note: This article contains initial legal pointers but makes no claims in respect to completeness and accuracy. It can under no circumstances serve to replace legal advice on an individual case.
ist Markting & Event Manager bei ePages.