Get a step closer to your customers
Imagine walking into a brick-and-mortar store and seeing no shop assistant there. Maybe you are in a rush, maybe it’s the first time you visit the store or maybe you just cannot find a size/color/model of an item you need. If you are not sure how to use a product you are about to buy you would simply ask the person working there. But if you cannot find anyone, you are forced to leave the shop and visit another one. This could also happen in your online shop. By starting a conversation with your visitors directly in your shop you can turn them into happy customers. If they see that you are ready to help, they will keep coming back. With Smartsupp you can easily embed a chat window in your shop that your visitors can use to contact you.
Show customers you are ready to help
It is possible to customize the look of the chat to match your company colors. Add your personal photo to show customers that this is not a chat bot but that there are real humans behind your shop. You can also customize all the texts appearing in the chat box, whether you are online or offline.
You can’t answer your customers’ messages at the moment? No problem! When you are offline, the chat changes to an offline form and Smartsupp sends the messages straight to your inbox so you can answer your customers via email as soon as you’re back. If you spend most of your day away from the desk you can use the mobile apps for iOS and Android and chat with your customer on the go.
Sounds good? You can find Smartsupp in the App Store in the administration area of your ePages Now shop. Simply install it and start chatting with your customers!
If you would like to get some tips and tricks on the do’s and don’ts of interacting with your customers in a chat, we recommend you our article on this topic.