Video: How customer reviews can help you

by Kristof Maletzke, 11.04.16

Customer reviews are essential for your shop: They not only help your visitors with their buying decision, but also show them some “social proof”. In our short video you can learn more about this topic.

If you like to buy online, you can probably confirm it: It’s always a good idea to have a look at the customer reviews.

They allow you to find out if the product is of high quality, if it suits your needs and last but not least it gives you an impression if the shop is trustworthy.

Watch our video to find out about the different types of customer reviews in e-commerce, their benefits and why you should not be scared of bad reviews.

More in-depth information about customer reviews

If you would like to know more about this topic, download the free PDF whitepaper The value of customer reviews by Trusted Shops and our article Product ratings: benefit from your customers’ opinions.

Do you already know our Support Hub?

At you can find all of our resources for your shop: videos, help articles and much more!

About the author

is Communications Manager at ePages.

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